Privacy policy

HealthyLive is operated by GP Health Australia Pty Ltd. This policy explains how personal information is handled when you browse our store, place an order or contact us.

Information we collect
We collect information you provide, including your name, email, delivery and billing addresses, contact number, order details and customer-service messages. Shopify and payment providers process payment information. Please do not send card details or sensitive health information by email or our contact form.

Our Shopify-hosted website also processes technical and usage information, such as IP address, device and browser information, pages viewed and cart activity. Cookies and similar technologies support the store, checkout, security and website measurement. Browser settings let you control cookies, although disabling them may affect shopping features.

How information is used and shared
We use information to handle orders, arrange delivery, answer enquiries, manage returns, maintain records and protect against fraud. Information is shared with Shopify and service providers as needed for these purposes, including payment processing and delivery. We may disclose information where required by law. If you subscribe to marketing, you can unsubscribe using the link in an email or contact us. Order and service messages may still be sent.

Advertising measurement and your choices

We use Shopify advertising integrations, including TikTok Pixel, to measure visits and advertising performance. When enabled, these tools can share device and browser information, IP address, page URLs and shopping events with the relevant advertising provider. Where customer matching is enabled, contact details may be hashed before matching; hashing does not make the information anonymous. Advertising providers may process this information outside Australia under their own privacy policies.

We do not ask you to provide a medical history or health condition for advertising. Please do not enter sensitive health information in contact forms, order notes or marketing enquiries. Information about TikTok's data practices and privacy controls is available at TikTok Privacy Policy. You can manage cookies through your browser and advertising preferences through your TikTok account. Contact info@healthylive.com.au if you have questions about advertising data or wish to raise a privacy concern.

Shopify and overseas processing
Shopify hosts this store. Information may be stored or processed outside Australia by Shopify and its service providers. Information about Shopify’s handling of personal information and its privacy services is available at https://www.shopify.com/legal/privacy and https://privacy.shopify.com/en.

Storage and retention
Order and enquiry records are held in the systems used to operate the store. Records are retained for business, accounting, legal and dispute-handling purposes. No internet transmission or storage system can be guaranteed completely secure.

Access, correction and complaints
Contact info@healthylive.com.au to request access to or correction of personal information, or to raise a privacy concern. We may need to verify your identity before responding. We will review the concern and respond to you; if more information is needed, we will explain what is required. You can also seek information about Australian privacy complaints from the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

Contact
GP Health Australia Pty Ltd
2/26 Gow Street, Padstow NSW 2211, Australia
info@healthylive.com.au

We may update this policy as our store and services change. The latest version will be published on this page.