Refund policy

Returns and refunds

If your order arrives damaged, incorrect or with a suspected product fault, contact info@healthylive.com.au with your order number and a description of the issue. Photos can help us assess it. Please contact us for return instructions before posting goods.

Your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a refund or replacement. Other failures will be remedied as required by law. These rights also apply to sale items and are not limited by a fixed return window.

Return costs
If a product is confirmed faulty, we will reimburse reasonable return postage costs. Keep your postage receipt.

Change of mind
Please choose carefully. We do not offer change-of-mind returns. This does not restrict your rights for faulty, damaged, incorrect or misdescribed goods.

Refunds
Approved refunds are returned to the original payment method where possible. Your payment provider may take additional time to process the refund.